Shipping Policy

Orders are processed within 5–7 business days for stock samples and 10–14 business days for custom printed orders. Production timelines may vary depending on order quantity, customization complexity, and material availability — we'll confirm your estimated dispatch date at the time of order.

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We ship worldwide and will provide a tracking number once your order has been dispatched. Shipping costs are calculated at checkout based on order size, weight, and destination. For large bulk orders, we recommend contacting us directly for a freight quote.

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Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Promo Buy Tote is not liable for delays caused by customs clearance or courier services beyond our control.

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If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order details and we'll make it right.

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For any shipping enquiries, reach us at info@promobuytote.com